Groundswell builds community power. Individuals of various nationalities, ages, religions, and socioeconomic backgrounds comprise our team and work with us to empower communities. Learn more about our hiring philosophy and recruiting process in our Interview Guide.
Service. It’s a privilege and not a chore.
Equity. We’re all in this together. We believe different views and experiences are advantages, so we strive to ensure everyone has a seat and voice at the table built by all.
Respect. Everyone matters. We work with exceptional people who do exceptional things.
Transformative. We are smart, adaptable, learn from our mistakes, and are willing to be the first to try new things.
Integrity. We uphold the values of Groundswell in every action and decision.
Excellence. We believe in what we are doing, thus we value hard work and persistence to offer our best.
Support Each Other. We are committed to building an encouraging, caring, and supportive environment.
Get Stuff Done. We work with a sense of urgency. We take pride in our work and bring our A-game to all our interactions.
The Associate Director of Subscriber Services will hold responsibility for several elements of the subscriber management services team's day-to-day operations and growth, including working in partnership with the leads of other departments in the “ecosystem”, including Groundswell’s in-house customer service team, marketing and communications, tech, and data analytics. The Associate Director will participate in and monitor the delivery of subscriber management services, including data management, finance, and software development. The Associate Director of Subscriber Services will also manage client relationships, track and process various community solar cash flows, and contribute to continuous product development and process improvement. The Associate Director will not regularly interact with end customers (i.e., community solar subscribers) but will regularly interact with other stakeholders such as vendors and institutional subscriber management services clients, including solar project owners, representatives of government agencies, and third-party developers.
To stay in touch with us for future opportunities, join our recruiting mailing list or contact us at [email protected].