This is an exciting, full-time position for a service-focused individual looking to develop a career in energy and customer service. The Customer Support Associate will contribute to the advancement, growth, and development of Groundswell's Customer Support Team. Leading with integrity, respect, and service, the associate is responsible for:
- Providing excellent customer service for participants of a government-funded solar program
- Prioritizing the customer experience through daily phone, email, and in-person interactions
- Escalating customer service issues per established protocols, as necessary